How Social Learning will Disrupt Traditional Corporate Training

If you have a corporate job, you most likely have experienced being required to take some type of online training courses. If you’re like me, you try to get through them as fast as possible so you can focus on your real work.

The crazy thing that I’ve found in the corporate world is that even as important as knowledge and learning are for the business, the way it’s facilitated is as if people are back in grade school.

Once an organization is large enough, say around 200 employees, they may have a Learning Management System where employees take quizzes and training courses. The reality though is that people are busy with their work so these training courses are only a required nuisance to ‘check the box’ than actually learning.

Real people learn from real experiences. I personally find it so much more valuable to look someone in the eyes and hear about how they dealt with a situation in a real-world setting.

Companies have a huge untapped asset regarding the knowledge and experiences of their people. The big question is how to effectively share knowledge in a way that is meaningful for both the individual and the business.

I believe the best way to share knowledge inside an organization is through Social Learning. Think back on the last time you went to lunch with someone you looked up to. That person may have shared experiences about a problem that you are dealing with. This intimate conversation has your attention and you’re engaged because someone is sharing knowledge about a topic that matters to you.

What if we applied this same scenario inside a company in a way that is more scalable? Instead of a lunch meeting, what if that person with experience and expertise shared their knowledge with 10 to 15 other employees in a meeting room. What if the business determined certain skills and knowledge that was critical for employees to have in order to achieve company goals and scheduled a series of such events to focus these topics?

A learning focused organization is a critical competitive advantage. Technology can help maximize knowledge sharing to occur across teams that is aligned back to specific business goals.

I believe there is a huge opportunity to disrupt the current stale model of corporate training. Organizations that invest in social learning across teams will benefit from employees that are engaged in learning skills and knowledge that better themselves and the business.

At Cooleaf, we’ve found that our product works very well to organize and manage employee knowledge sharing events. One customer example is Daugherty Business Solutions, who uses Cooleaf to create team events focused on sharing knowledge about specific skills and other categories that help grow their business.

Below is a snapshot of Daugherty’s community dashboard and a sample knowledge sharing event.

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The Entrepreneur Mind – my interview with Kevin Johnson

Kevin and team

I recently read the book, The Entrepreneur Mind. The book is made up of 100 short stories of lessons learned by Kevin Johnson’s experience starting multiple companies, being an investor, and an entrepreneur. One of the chapters in the book is focused on People, which of course is of interest to me because of the focus that my company, Cooleaf has on building strong company cultures.

I decided to send a tweet to Kevin since he is local to Atlanta to see if he would be willing to meet. The cool thing was that within minutes he responded and was Tweet to Kevinopen to doing an interview. Here is a short summary of the interview I did with Kevin.

“People make the world go round. It’s all about people and relationships. Entrepreneurs who are most comfortable working with people will be most successful.”

Lesson #42 – Talent trumps seniority

In the book, Kevin shares a story about being a young developer for a company where there was what he called a ‘seniority complex’. In the story, his manager gave him a project to complete that had been dragging along for months in the company. Kevin spent the weekend knocking it out and presented the completed work the next Monday. Kevin was shocked to see his manager being yelled at for getting the project completed. Basically, by Kevin getting the work done so quickly, it made others look bad, especially since he was so young and a junior employee.

Effective organizations learn to remove the seniority complex and focus on performance above all else.

Lesson #44- People do not work for money

 

One of the stories Kevin wrote about in his book is how he hired people at high salaries for his first company. He found later that interns were just as productive and were willing to work for free. Why? Because they wanted the prestige of writing for a cool magazine (he published a college magazine for his first company). Kevin realized that people were willing to work for something they were truly passionate about.

I asked Kevin how you find people who have that internal passion and are willing to invest into your company. He said to always go with your gut but to also have as many people interview the person as possible. Also let the candidate you are interviewing come in and meet anyone from your company they would like to speak with to get the best understanding of your company’s culture.

Lesson #50 – Fire unproductive people

Making the hard decisions separates true leaders from the rest. I’ve personally experienced how hard it can be to let someone go that you know are not the right fit. In Kevin’s book he emphasizes that productive entrepreneurs are those who are decisive. He says that many entrepreneurs know the right decision but put it off for months before finally making the tough call. This lowers productivity and with a small organization, can be a drain on the entire culture.

When I interviewed Kevin about this point, he mentioned two ideas to think about when making tough decisions.

 

1. For those who have kids, you can be nice until you think about how the unproductive person who you are delaying letting go is getting in the way of your kid’s college fund. This will get you motivated to make some decisions when you make it personal. Regardless, it should be personal. After all, it’s your company.

2. One way to soften the blow for the employee being let go is to help them find a new role afterwards. Kevin says that if you kick someone in the teeth, at least you can help them find a dentist.

The Entrepreneur Mind

Connecting Talented People in Atlanta

SanboxCrew

There is a relatively new organization in Atlanta called Sandbox Crew, being led by local tech startup community guru, Scott Henerson. The organization has been operating somewhat in stealth mode for the last couple months and is now ready to open up to the public.

The idea behind Sandbox Crew is to connect talented people in Atlanta to strengthen the community overall. This sounds a bit broad but if you’ve ever been to a ‘networking’ event, you know that you really don’t truly meet others. It’s more of a shaking hands and swapping business cards type of formality. The goal of Sandbox Crew is to create small gatherings for people to discuss specific topics of interest and really get to know others within an event or group resulting in more authentic relationships.

The vision of Sandbox Crew attracted me for a couple reasons. One, because I personally want to surround myself around intelligent and passionate people that are interested in bettering the community overall. The idea of creating stronger connections to strengthen a community is also aligned with my company Cooleaf, where we believe that creating more authentic relationships is the foundation of a strong company culture overall.

If you are interested in meeting other ATL leaders on a deeper level with the purpose of pushing the Atlanta Tech scene further, check out Sandbox Crew.

 

5 Practical Steps to Improve Company Culture

Cooleaf Team

Most company leaders want to have a vibrant company culture and high level of employee engagement. However, leaders may lack the knowledge of practical steps to achieve these goals. Here are a few steps with specific actions that you and your team may use to improve your company’s culture.

Step 1:  Create new and more frequent opportunities for employees to connect

Guess what? Employees are people, and people generally get a lot of satisfaction out of being around other people they like and enjoy spending time with. The crazy thing is that in many organizations, employees never get to know each other as well, people!

Action: Send out a short survey with the goal of getting feedback as to the top interests that employees have. These interests can include both professional and fun/social categories.

Example categories may include things like running, volunteering, family/kids, mentoring, product innovation, future leaders group, women’s groups, etc… In the survey make sure to ask if the employee would be willing to help come up with new ideas and be a ‘champion’, or point of contact for an activity within a category they are interested in and if so, have them enter their name and e-mail (these employees may become group leaders).

Action: Create formal interest groups based on the top categories from the survey. Each group should have at least one champion, or group leader. It’s best to ask if someone would be interested in being a group leader for a short amount of time instead of them being assigned.

 Step 2:  Give your people a purpose

Giving a purpose does not need to be an abstract mission statement. It can be as simple as a goal for each interest group that is created. For example, let’s say you have a running group. Have the group champions understand that because there is a lot of interest from employees in running, you would like to use this group as a way for people to meet each other based on their common interest. Have the group champions decide how often the group should meet and what type of activities and events they should do.

Action: Work with group champions to define the goal for each group. Have them decide what type of activities the group will do and how often.

Action: Have your group champions create a schedule of activities and communications once the group goals have been set.

Step 3:  Recognize people for their contributions

You now have a solid foundation with employee interest groups, champions, and goals. Now it’s time for employees to see the value you place on their contributions and participation in the culture of your company.  Recognize people for achievements and participation. Recognition can be tied to rewards that are both financially based or as simple as a personal thank you.

 Action: Set up recognition categories that you will highlight when employees demonstrate those values. Examples may include recognition for participation, leadership,  going the extra mile, exemplary customer service, or being a technical ninja! You can have fun with the recognition categories based on what’s right for your culture. A best practice is to empower your group leaders with the ability to recognize their peers.

Step 4:  Focus on the first 30 days

Make sure that as part of all new hire on-boarding, new employees get introduced to the groups inside your company. This is a great way for new employees to meet their co-workers and feel part of a community. When people feel accepted and part of a community, they are more likely to stay!

 Action: Make it part of the on-boarding process for each new employee to have an opportunity to join interest groups. Not only should they join some of the groups, encourage new employees to participate in group events. It is a best practice to have a way to track the progress of new employees so that your team can be proactive in making sure they feel welcomed and accepted into the company’s culture.

Step 5:  Have fun

To be most effective, people need to enjoy what they do. A big part of employees enjoying what they do, is liking and respecting other people around them. Show your teams that it’s ok to have fun by you and other company leaders joining in on group activities. Just like everyone else, you should pick your interest groups and participate. Bottom line, have fun with it!

 Action: Make sure you and your leadership team pick their interest groups and participate. This is not just about being an example to other employees. This is about being authentic. Join in on the fun that is taking place and you may surprise yourself that not only are enjoying your time, but also how much it will mean for your team to see you out there side by side with them.

Starting to Build a Company Culture

Cooleaf on the door

I have to admit it, there is something about seeing your own company’s name on the door that makes you want to keep coming back for more and pushing harder than you ever have before.

I’ve absolutely been humbled working to grow my company, Cooleaf. We’ve evolved so much since when we started and I have a learned so much from the experience and have plenty of battle scars to show for it. Last November we moved into an office at the Atlanta Tech Village and it has been awesome.

We struggled through a couple years trying to grow Cooleaf and all the while, keeping our burn rate as low as possible. We finally got to a point where it made sense to move into an office. When I see my company’s name on the door,  it is  just a very small reminder to me that we’ve been able to achieve something special and that ‘it’s possible’. This feeling lights a fire in me that wants more!

In today’s virtual world, it’s easy to make the argument that work can be done remotely and avoid the overhead of office space. I think people who think that way don’t understand the intangible value that comes from bringing a team together in one place.

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I believe it’s all the small laughs, F-bombs, and high-five’s that start to make up a culture for the company that can only be created when a team comes together. We recently started a tradition with our office neighbors at Gigabark that we would take shots when either company closed a new contract. I’m happy to say that we have a few more shots to take!