Management Innovation – Using Agile with Non-Development Teams

I recently participated in a leadership event hosted by the Atlanta Tech Village where a group of startup company leaders along with leaders from fortune 500 companies met to discuss how they use Agile Methodology  in their organizations. At this event I got a chance to speak with Tami McQueen, Marketing Director at Salesloft.

Tami spoke to the group about how she used an Agile Methodology to manage her marketing team. This came as  surprise to me because I was familiar with using Agile only in product development.  I later met with her to go in detail about how she managed her team.

Each week, her marketing team organizes a Sprint. They use a tool called, Trello to manage this process. Each unit of work gets a card created to track it where a point value and owner is assigned. The point value is based on the amount of time estimated to complete the task. They assign cards with point values of 1 being about an hour or less of work, 3 being a couple hours task, and a 5 being a mini project requiring approx. a half day of work.

Each week there is a Sprint planning meeting where all the work for that week is organized into cards and assigned points and a team member who takes ownership to compete the task. Each team member is given a specific number of points for their workload. They use 30 points per team member but this is something that may vary by the team and type of work. Each morning there is a short Scrum meeting to check-in on the tasks and communicate priorities for the day. There are goals set for the team to be able to successfully complete consecutive Sprints, meaning all work that the team committed to getting done was completed.

The success that Tami had with using an Agile Methodology for her marketing team inspired me to adopt this process for our team at Cooleaf. I decided to impelment this process for our team to manage the Account Management work that we do on a weekly basis. Our Sprint is summarized in the picture below. We just started using this process so I will write a post in the future about our results and lessons learned. I do believe that Agile can be used beyond development teams and I’m looking forward to seeing what we can do.

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Starting to Build a Company Culture

Cooleaf on the door

I have to admit it, there is something about seeing your own company’s name on the door that makes you want to keep coming back for more and pushing harder than you ever have before.

I’ve absolutely been humbled working to grow my company, Cooleaf. We’ve evolved so much since when we started and I have a learned so much from the experience and have plenty of battle scars to show for it. Last November we moved into an office at the Atlanta Tech Village and it has been awesome.

We struggled through a couple years trying to grow Cooleaf and all the while, keeping our burn rate as low as possible. We finally got to a point where it made sense to move into an office. When I see my company’s name on the door,  it is  just a very small reminder to me that we’ve been able to achieve something special and that ‘it’s possible’. This feeling lights a fire in me that wants more!

In today’s virtual world, it’s easy to make the argument that work can be done remotely and avoid the overhead of office space. I think people who think that way don’t understand the intangible value that comes from bringing a team together in one place.

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I believe it’s all the small laughs, F-bombs, and high-five’s that start to make up a culture for the company that can only be created when a team comes together. We recently started a tradition with our office neighbors at Gigabark that we would take shots when either company closed a new contract. I’m happy to say that we have a few more shots to take!

Celebrating the Small Wins

I really believe in the value of taking the time to feel good about the results that you have been able to achieve as a team.

We’ve been absolutely busting our ass at Cooleaf to grow the company. Recently we took 10 minutes on a Friday afternoon to celebrate a couple small wins and bang the crap out of a gong that is located in our office building at the Atlanta Tech Village.

I think part of building a culture is experiencing both ups and downs in your company and how you deal with them. Don’t forget to celebrate the small wins so your team can take a breath, smile, and feel happy about the crazy and awesome train that they are riding on.

Cooleaf Gong Hit